--- title: AIB Clover VeriFone v240 Bad MAC description: AIB Clover VeriFone v240 Bad MAC --- [Skip to content](https://knowledgebase.card-saver.co.uk/aib-clover-verifone-v240-bad-mac#main-content) ![Card\_Saver\_Logo\_Blue](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Card_Saver_Logo_Blue.png?width=150&height=51&name=Card_Saver_Logo_Blue.png) - [Tickets](https://146238646.hs-sites-eu1.com/tickets-view) - [Sign out](https://146238646.hs-sites-eu1.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://146238646.hs-sites-eu1.com/tickets-view) - [Sign out](https://146238646.hs-sites-eu1.com/_hcms/mem/logout) How can we help you? - There are no suggestions because the search field is empty. 1. [Card Saver Knowledgebase](https://knowledgebase.card-saver.co.uk/?hsLang=en) 2. [Terminal Support](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en) 3. [AIB Clover veriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-verifone-v240) # AIB Clover VeriFone v240 Bad MAC We first need to make sure that the card terminal is connected. On the sale screen, press the blue box at the top of the screen. ![rtaImage (59)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage%20(59).jpg?width=226&height=300&name=rtaImage%20(59).jpg) This will display a main menu. Press the down arrow on the screen (if required), followed by Configuration. ![rtaImage (60)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage%20(60).jpg?width=203&height=300&name=rtaImage%20(60).jpg) Enter your terminal password followed by the green button. **(If you do not know the password please click on "Chat" on the bottom-right hand corner of the screen or e-mail [techsupport@card-saver.co.uk](mailto:techsupport@card-saver.co.uk) for assistance)** **![rtaImage (61)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage%20(61).jpg?width=200&height=300&name=rtaImage%20(61).jpg)** Select Communication. ![rtaImage (62)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/rtaImage%20(62).jpg?width=203&height=300&name=rtaImage%20(62).jpg) This will display the communication panel. Either Wi-Fi or Mobile Data (or both) should display up. ![rtaImage (63)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage%20(63).jpg?width=198&height=300&name=rtaImage%20(63).jpg) Otherwise please follow the relevant connection troubleshooting below before proceeding. [Wi-Fi Troubleshooting](https://help.card-saver.co.uk/s/article/AIB-Clover-VeriFone-v240-Wi-Fi-Troubleshooting) [GPRS Troubleshooting](https://help.card-saver.co.uk/s/article/AIB-Clover-VeriFone-v240-GPRS-Troubleshooting) On the sale screen, press the blue box at the top of the screen. Select Administration (you may need to press the down arrow on screen for it to appear). Enter the Admin password and press the green button. **(If you do not know the password please click on "Chat" on the bottom-right hand corner of the screen or e-mail techsupport@card-saver.co.uk for assistance)** Select Reset MAC. Select AIB UK or Auth Host (whichever option appears). Press the green button. This should print a receipt and return you to the previous menu. Keep pressing the red button on the keypad to return. Try a test transaction for 1p to check if the error has cleared. If the error "Log-On Required" appears [click here.](http://help.card-saver.co.uk/s/article/AIB-Clover-VeriFone-v240-Log-on-Required) If the same error persists please please click on "Chat" on the bottom-right hand corner of the screen or e-mail techsupport@card-saver.co.uk for assistance   - [Terminal Support](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#main-content) - [Trust Ingenico Move5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#trust-ingenico-move5000) - [Clover Elavon Paynt PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#clover-elavon-paynt-pax-a920) - [AIB PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-pax-a920) - [AIB Clover veriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-verifone-v240) - [Elavon VeriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#elavon-verifone-v240) - [AIB Clover Elavon Paynt Ingenico MOVE 5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-elavon-paynt-ingenico-move-5000) - [AIB Clover Paynt Ingenico MOVE 3500](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-paynt-ingenico-move-3500) - [Online Support](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#main-content) - [Virtual Terminal](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#virtual-terminal) - [Customer Support](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#main-content) - [Invoicing](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#invoicing) - [Misc](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#misc) - Home - Products - Pricing - Blog - Company [![Card\_Saver\_Logo\_Blue](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Card_Saver_Logo_Blue.png?width=150&height=51&name=Card_Saver_Logo_Blue.png "Card_Saver_Logo_Blue")](http://card-saver.co.uk) E-mail - customer.services@card-saver.co.uk Postal address: Unit 2 Darwin Court, Hawking Place, Blackpool, Lancashire FY2 0JN. 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