--- title: AIB Clover VeriFone v240 Transaction Cancelled Printer Error 11 description: AIB Clover VeriFone v240 Transaction Cancelled Printer Error 11 --- [Skip to content](https://knowledgebase.card-saver.co.uk/aib-clover-verifone-v240-transaction-cancelled-printer-error-11#main-content) ![Card\_Saver\_Logo\_Blue](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Card_Saver_Logo_Blue.png?width=150&height=51&name=Card_Saver_Logo_Blue.png) - [Tickets](https://146238646.hs-sites-eu1.com/tickets-view) - [Sign out](https://146238646.hs-sites-eu1.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://146238646.hs-sites-eu1.com/tickets-view) - [Sign out](https://146238646.hs-sites-eu1.com/_hcms/mem/logout) How can we help you? - There are no suggestions because the search field is empty. 1. [Card Saver Knowledgebase](https://knowledgebase.card-saver.co.uk/?hsLang=en) 2. [Terminal Support](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en) 3. [AIB Clover veriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-verifone-v240) # AIB Clover VeriFone v240 Transaction Cancelled Printer Error 11 This error can occur due to either a fault with the battery or the printer. First we need to check the battery. Please perform battery troubleshooting by [clicking here.](https://help.card-saver.co.uk/s/article/AIB-Clover-VeriFone-v240-Battery-Troubleshooting) If you still experience the same error please check the printer as below: Ensure that the terminal roll is inserted as below. Open the terminals receipt compartment by carefully lifting the release latch. ![rtaImage (5)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/rtaImage%20(5).jpeg?width=351&height=208&name=rtaImage%20(5).jpeg) Once open place the receipt roll as below ensuring that at least 1cm of roll is exposed before closing the cover ![rtaImage (6)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/rtaImage%20(6).jpeg?width=351&height=200&name=rtaImage%20(6).jpeg) ![rtaImage (7)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/rtaImage%20(7).jpeg?width=351&height=224&name=rtaImage%20(7).jpeg) If the same issue persists open the till roll cover and ensure that the roller bar and clips are in place as highlighted below. ![rtaImage (8)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/rtaImage%20(8).jpeg?width=312&height=279&name=rtaImage%20(8).jpeg) If the roller bar as pictured below is missing you will need to order another roller bar ![rtaImage (9)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/rtaImage%20(9).jpeg?width=312&height=56&name=rtaImage%20(9).jpeg) If one of the clips is broken, the roller bar will not lock into place Please click on "Chat" on the bottom-right hand corner of the screen or e-mail techsupport@card-saver.co.uk for assistance - [Terminal Support](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#main-content) - [Trust Ingenico Move5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#trust-ingenico-move5000) - [Clover Elavon Paynt PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#clover-elavon-paynt-pax-a920) - [AIB PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-pax-a920) - [AIB Clover veriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-verifone-v240) - [Elavon VeriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#elavon-verifone-v240) - [AIB Clover Elavon Paynt Ingenico MOVE 5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-elavon-paynt-ingenico-move-5000) - [AIB Clover Paynt Ingenico MOVE 3500](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-paynt-ingenico-move-3500) - [Online Support](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#main-content) - [Virtual Terminal](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#virtual-terminal) - [Customer Support](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#main-content) - [Invoicing](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#invoicing) - [Misc](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#misc) - Home - Products - Pricing - Blog - Company [![Card\_Saver\_Logo\_Blue](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Card_Saver_Logo_Blue.png?width=150&height=51&name=Card_Saver_Logo_Blue.png "Card_Saver_Logo_Blue")](http://card-saver.co.uk) E-mail - customer.services@card-saver.co.uk Postal address: Unit 2 Darwin Court, Hawking Place, Blackpool, Lancashire FY2 0JN. Registered company number: 09188754. Authorised and Regulated by the FCA. 2025 © Card Saver Limited,