--- title: AIB PAX A920 No Paper Feeding Through description: AIB PAX A920 No Paper Feeding Through --- [Skip to content](https://knowledgebase.card-saver.co.uk/aib-pax-a920-no-paper-feeding-through#main-content) ![Card\_Saver\_Logo\_Blue](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Card_Saver_Logo_Blue.png?width=150&height=51&name=Card_Saver_Logo_Blue.png) - [Tickets](https://146238646.hs-sites-eu1.com/tickets-view) - [Sign out](https://146238646.hs-sites-eu1.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://146238646.hs-sites-eu1.com/tickets-view) - [Sign out](https://146238646.hs-sites-eu1.com/_hcms/mem/logout) How can we help you? - There are no suggestions because the search field is empty. 1. [Card Saver Knowledgebase](https://knowledgebase.card-saver.co.uk/?hsLang=en) 2. [Terminal Support](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en) 3. [AIB PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-pax-a920) # AIB PAX A920 No Paper Feeding Through Ensure that the terminal roll is inserted as below Open the terminal receipt compartment by carefully lifting the release latch. ![rtaImage (37)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage%20(37).jpg?width=670&height=276&name=rtaImage%20(37).jpg) Once open place the receipt roll as below, ensuring that at least 1cm of roll is exposed before closing the cover. ![rtaImage (38)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/rtaImage%20(38).jpg?width=670&height=279&name=rtaImage%20(38).jpg) If the same issue persists open the till roll cover and ensure that the roller bar and clips are in place as highlighted below. ![rtaImage (39)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage%20(39).jpg?width=314&height=470&name=rtaImage%20(39).jpg) If the roller bar as pictured below is missing you will need to order another by going to our [website here.](https://www.card-saver.co.uk/product/a920-replacement-printer-roller/) If one of the clips here is broken you will need to order a replacement till roll cover by going to our [website here.](https://www.card-saver.co.uk/product/a920-printer-cover/) ![rtaImage (40)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage%20(40).jpg?width=295&height=71&name=rtaImage%20(40).jpg) If one of the clips as pictured below is broken please e-mail tech.support@card-saver.co.uk for assistance as a replacement terminal will be required. ![rtaImage (41)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage%20(41).jpg?width=420&height=93&name=rtaImage%20(41).jpg) Otherwise you also need to check some of the app settings on the terminal. From the main menu select the icon with the 3 lines in the top-right hand corner followed by app settings. Ensure that Print: Merchant Receipt and Print: Contactless are toggled on as below. ![rtaImage (36)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage%20(36).jpg?width=290&height=442&name=rtaImage%20(36).jpg) If you still require assistance please click on "Chat" on the bottom-right hand corner of the screen or e-mail techsupport@card-saver.co.uk   - [Terminal Support](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#main-content) - [Trust Ingenico Move5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#trust-ingenico-move5000) - [Clover Elavon Paynt PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#clover-elavon-paynt-pax-a920) - [AIB PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-pax-a920) - [AIB Clover veriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-verifone-v240) - [Elavon VeriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#elavon-verifone-v240) - [AIB Clover Elavon Paynt Ingenico MOVE 5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-elavon-paynt-ingenico-move-5000) - [AIB Clover Paynt Ingenico MOVE 3500](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-paynt-ingenico-move-3500) - [Online Support](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#main-content) - [Virtual Terminal](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#virtual-terminal) - [Customer Support](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#main-content) - [Invoicing](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#invoicing) - [Misc](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#misc) - Home - Products - Pricing - Blog - Company [![Card\_Saver\_Logo\_Blue](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Card_Saver_Logo_Blue.png?width=150&height=51&name=Card_Saver_Logo_Blue.png "Card_Saver_Logo_Blue")](http://card-saver.co.uk) E-mail - customer.services@card-saver.co.uk Postal address: Unit 2 Darwin Court, Hawking Place, Blackpool, Lancashire FY2 0JN. 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