Complaint

At Card Saver, we pride ourselves on providing the highest standard of service to all our customers.

However, we recognise that sometimes things do not always go as they should, so we have put together this Complaints Procedure to outline what you can expect from us if you regrettably have to raise a complaint.

We follow this procedure to ensure all complaints are handled in the most efficient manner and to help us deliver a consistent service to an exceptional standard.

We aim to resolve most issues during the first point of contact with our friendly Customer Services team. However, we understand this is not always an option so we can open an ongoing complaint where necessary.

If you have any reason to complain, you can do this in several different ways by email or by post.

Email Address: customer.services@card-saver.co.uk (please include the word "Complaint" and your business name in the subject line of the e-mail.)

Head Office Address: Card Saver Ltd, Unit 2 Darwin Court, Hawking Place, Blackpool, Lancashire FY2 0JN.

What Are the Possible Outcomes from A Complaint?

We aim to deal with all complaints efficiently, courteously, and fairly. Whilst we always aim to provide the highest standards of service, we also know that, occasionally, errors can be made.

Please note we aim to resolve your complaint within 15 business days. If the complaint is particularly complex, it may take us up to 8 weeks.

If, after reviewing your complaint, we identify that an error has been made, we will work with you to rectify this immediately. 

If together, we cannot reach a resolution, we will send you a final response letter outlining the steps that have been taken and our final position on the complaint.