Elavon VeriFone v240 Battery Troubleshooting

Ensure that the battery is connected properly in the back of the terminal. If any of the wires connecting the battery to the terminal are frayed (copper wire exposed) please take a picture of this and e-mail to tech.support@card-saver.co.uk. A support agent will contact you as soon as possible.

Otherwise please follow the below:

Leaving it plugged in to charge, take the back of the machine off

Remove the battery altogether (the machine should stay on as long as the power cable is still connected)

With the battery still out and the charger still in, hold the red "X" on the keypad

This should take you to the power panel, from here, select reboot/restart

Wait until the machine comes back onto the sale screen

Again, with the charger still in, re-insert the battery

Once the battery is back in and charger still in, hold the red "X" again and select reboot/restart again

Once it comes on, this should display the true battery percentage as the above are steps for resetting the battery

Charge the terminal until the battery is up to 100%.

If at this stage you are still experiencing issues with the battery please e-mail tech.support@card-saver.co.uk for further assistance. An agent will then contact you as soon as possible.

Charge the terminal until the battery is up to 100%.

If at this stage you are still experiencing issues with the battery, please click on "Chat" on the bottom-right hand corner of the screen or e-mail techsupport@card-saver.co.uk for assistance