On the sale screen, press the grey box at the bottom of the screen.
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Select Management.
Select Settings.
Select Communication.
Enter your terminal password followed by the green button.
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If Mobile Data displays as "up" this would suggest that the transactions are declining for another reason. Please refer to our general troubleshooting articles which will give advice based on the error that appears.
Otherwise we need to do a restart of the GPRS interface to determine why the connection is failing.
Select More.
Select Configuration.
Select Start/Restart Network Interface at the bottom of the screen.
Select Mobile Data.
Please select the relevant article below depending on what error appears for further assistance.
Check Interface Config
No SIM Present
Internal Error
Otherwise we need to do a restart of the GPRS interface to determine why the connection is failing.
Select More.
Select Configuration.
Select Start/Restart Network Interface at the bottom of the screen.
Select Mobile Data.
Please select the relevant article below depending on what error appears for further assistance.
Check Interface Config
No SIM Present
Internal Error