--- title: Elavon VeriFone v240 Initial GPRS Troubleshooting description: Elavon VeriFone v240 Initial GPRS Troubleshooting --- [Skip to content](https://knowledgebase.card-saver.co.uk/elavon-verifone-v240-initial-gprs-troubleshooting#main-content) ![Card\_Saver\_Logo\_Blue](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Card_Saver_Logo_Blue.png?width=150&height=51&name=Card_Saver_Logo_Blue.png) - [Tickets](https://146238646.hs-sites-eu1.com/tickets-view) - [Sign out](https://146238646.hs-sites-eu1.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://146238646.hs-sites-eu1.com/tickets-view) - [Sign out](https://146238646.hs-sites-eu1.com/_hcms/mem/logout) How can we help you? - There are no suggestions because the search field is empty. 1. [Card Saver Knowledgebase](https://knowledgebase.card-saver.co.uk/?hsLang=en) 2. [Terminal Support](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en) 3. [Elavon VeriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#elavon-verifone-v240) # Elavon VeriFone v240 Initial GPRS Troubleshooting On the sale screen, press the grey box at the bottom of the screen. ![rtaImage (1)-3](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/rtaImage%20(1)-3.jpeg?width=200&height=300&name=rtaImage%20(1)-3.jpeg) Select Management. Select Settings. Select Communication. Enter your terminal password followed by the green button. ![rtaImage (61)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage%20(61).jpg?width=200&height=300&name=rtaImage%20(61).jpg) If Mobile Data displays as "up" this would suggest that the transactions are declining for another reason. Please refer to our general troubleshooting articles which will give advice based on the error that appears. Otherwise we need to do a restart of the GPRS interface to determine why the connection is failing. Select More. Select Configuration. Select Start/Restart Network Interface at the bottom of the screen. Select Mobile Data. Please select the relevant article below depending on what error appears for further assistance. [Check Interface Config](https://help.card-saver.co.uk/s/article/Elavon-VeriFone-v240-GPRS-Failed-Check-Interface-Config) [No SIM Present](https://help.card-saver.co.uk/s/article/Elavon-VeriFone-v240-GPRS-No-SIM-Present) [Internal Error](https://help.card-saver.co.uk/s/article/Elavon-VeriFone-v240-GPRS-Internal-Error) - [Terminal Support](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#main-content) - [Trust Ingenico Move5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#trust-ingenico-move5000) - [Clover Elavon Paynt PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#clover-elavon-paynt-pax-a920) - [AIB PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-pax-a920) - [AIB Clover veriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-verifone-v240) - [Elavon VeriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#elavon-verifone-v240) - [AIB Clover Elavon Paynt Ingenico MOVE 5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-elavon-paynt-ingenico-move-5000) - [AIB Clover Paynt Ingenico MOVE 3500](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-paynt-ingenico-move-3500) - [Online Support](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#main-content) - [Virtual Terminal](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#virtual-terminal) - [Customer Support](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#main-content) - [Invoicing](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#invoicing) - [Misc](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#misc) - Home - Products - Pricing - Blog - Company [![Card\_Saver\_Logo\_Blue](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Card_Saver_Logo_Blue.png?width=150&height=51&name=Card_Saver_Logo_Blue.png "Card_Saver_Logo_Blue")](http://card-saver.co.uk) E-mail - customer.services@card-saver.co.uk Postal address: Unit 2 Darwin Court, Hawking Place, Blackpool, Lancashire FY2 0JN. Registered company number: 09188754. Authorised and Regulated by the FCA. 2025 © Card Saver Limited,