--- title: Elavon-VeriFone-v240-No-Paper-Feeding-Through description: Elavon-VeriFone-v240-No-Paper-Feeding-Through --- [Skip to content](https://knowledgebase.card-saver.co.uk/elavon-verifone-v240-no-paper-feeding-through#main-content) ![Card\_Saver\_Logo\_Blue](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Card_Saver_Logo_Blue.png?width=150&height=51&name=Card_Saver_Logo_Blue.png) - [Tickets](https://146238646.hs-sites-eu1.com/tickets-view) - [Sign out](https://146238646.hs-sites-eu1.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://146238646.hs-sites-eu1.com/tickets-view) - [Sign out](https://146238646.hs-sites-eu1.com/_hcms/mem/logout) How can we help you? - There are no suggestions because the search field is empty. 1. [Card Saver Knowledgebase](https://knowledgebase.card-saver.co.uk/?hsLang=en) 2. [Terminal Support](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en) 3. [Elavon VeriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#elavon-verifone-v240) # Elavon-VeriFone-v240-No-Paper-Feeding-Through Usually this confirms that the terminal roll has been inserted the wrong way round. Ensure that the terminal roll is inserted as below. ![rtaImage (5)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/rtaImage%20(5).jpeg?width=367&height=217&name=rtaImage%20(5).jpeg) Open the terminals receipt compartment by carefully lifting the release latch. Once open place the receipt roll as below ensuring that at least 1cm of roll is exposed before closing the cover. ![rtaImage (6)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/rtaImage%20(6).jpeg?width=376&height=214&name=rtaImage%20(6).jpeg) ![rtaImage (7)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/rtaImage%20(7).jpeg?width=370&height=236&name=rtaImage%20(7).jpeg) If the same issue persists open the till roll cover and ensure that the roller bar and clips are in place as highlighted below. ![rtaImage (8)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/rtaImage%20(8).jpeg?width=312&height=279&name=rtaImage%20(8).jpeg) If the roller bar as pictured below is missing you will need another roller bar. ![rtaImage (9)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/rtaImage%20(9).jpeg?width=312&height=56&name=rtaImage%20(9).jpeg) If one of the clips is broken, the roller bar will not lock into place. You will need a replacement card terminal. Please e-mail techsupport@card-saver.co.uk for further assistance.   - [Terminal Support](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#main-content) - [Trust Ingenico Move5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#trust-ingenico-move5000) - [Clover Elavon Paynt PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#clover-elavon-paynt-pax-a920) - [AIB PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-pax-a920) - [AIB Clover veriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-verifone-v240) - [Elavon VeriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#elavon-verifone-v240) - [AIB Clover Elavon Paynt Ingenico MOVE 5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-elavon-paynt-ingenico-move-5000) - [AIB Clover Paynt Ingenico MOVE 3500](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-paynt-ingenico-move-3500) - [Online Support](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#main-content) - [Virtual Terminal](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#virtual-terminal) - [Customer Support](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#main-content) - [Invoicing](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#invoicing) - [Misc](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#misc) - Home - Products - Pricing - Blog - Company [![Card\_Saver\_Logo\_Blue](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Card_Saver_Logo_Blue.png?width=150&height=51&name=Card_Saver_Logo_Blue.png "Card_Saver_Logo_Blue")](http://card-saver.co.uk) E-mail - customer.services@card-saver.co.uk Postal address: Unit 2 Darwin Court, Hawking Place, Blackpool, Lancashire FY2 0JN. Registered company number: 09188754. Authorised and Regulated by the FCA. 2025 © Card Saver Limited,