Usually this confirms that the terminal roll has been inserted the wrong way round.
Ensure that the terminal roll is inserted as below.
Open the terminals receipt compartment by carefully lifting the release latch.
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Once open place the receipt roll as below ensuring that at least 1cm of roll is exposed before closing the cover.
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If the same issue persists open the till roll cover and ensure that the roller bar and clips are in place as highlighted below.
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If the roller bar as pictured below is missing you will need another roller bar.
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If one of the clips is broken, the roller bar will not lock into place. You will need a replacement card terminal.
Please e-mail techsupport@card-saver.co.uk for further assistance.