In the first instance please ensure that the terminal roll is inserted as below.
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Once open place the receipt roll as below ensuring that at least 1cm of roll is exposed before closing the cover.
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If the same issue persists open the till roll cover and ensure that the roller bar and clips are in place as highlighted below.
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If the roller bar as pictured below is missing you will need another roller bar.
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If one of the clips is broken, the roller bar will not lock into place. You will need a replacement card terminal
Otherwise this is likely to be a fault with the battery. Please attempt battery troubleshooting by clicking here.
Please e-mail techsupport@card-saver.co.uk if you require further assistance.