Elavon VeriFone v240 Transaction Cancelled Printer Error 11

This error can occur due to either a fault with the battery or the printer.

First we need to check the battery.

Please perform battery troubleshooting by clicking here.

If you still experience the same error please check the printer as below:

Ensure that the terminal roll is inserted as below.

Open the terminals receipt compartment by carefully lifting the release latch.

Once open place the receipt roll as below ensuring that at least 1cm of roll is exposed before closing the cover.

If the same issue persists open the till roll cover and ensure that the roller bar and clips are in place as highlighted below.

If the roller bar as pictured below is missing you will need to order another by going to our website here.

If one of the clips is broken, the roller bar will not lock into place. In this instance a replacement card terminal would be required. Please e-mail tech.support@card-saver.co.uk for further assistance. An agent will then contact you as soon as possible.