Trust Ingenico MOVE 5000 Chip-and-Pin Troubleshooting

Have you attempted more than one card? This would confirm if the fault is with a particular customers card.

Otherwise whilst the terminal is on the main screen (Trust logo with 3 icons at the bottom), hold down the eye icon (above the red button on the keypad) and press restart.

Attempted a transaction for 1p to test.

Remove and re-insert a card into the chip-and-pin reader a dozen or so times to clear any debris from the card reader slot. Re-attempt a transaction for 1p.

If the same issue persists we need to check if the terminal is on the most up-to-date software. (Please note that a software update can only be carried out on Wi-Fi).

From the main menu press the icon with the dots in the bottom-right hand corner of the screen.

Select Admin

Enter your supervisor password and press the green button.

Select software update.

If an update is available this will download automatically and the terminal will reboot once complete. At this point try another 1p transaction.

If you are still experiencing issues please e-mail tech.support@card-saver.co.uk for assistance.