--- title: Trust Ingenico MOVE 5000 Contactless Troubleshooting description: Trust Ingenico MOVE 5000 Contactless Troubleshooting --- [Skip to content](https://knowledgebase.card-saver.co.uk/trust-ingenico-move-5000-contactless-troubleshooting#main-content) ![Card\_Saver\_Logo\_Blue](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Card_Saver_Logo_Blue.png?width=150&height=51&name=Card_Saver_Logo_Blue.png) - [Tickets](https://146238646.hs-sites-eu1.com/tickets-view) - [Sign out](https://146238646.hs-sites-eu1.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://146238646.hs-sites-eu1.com/tickets-view) - [Sign out](https://146238646.hs-sites-eu1.com/_hcms/mem/logout) How can we help you? - There are no suggestions because the search field is empty. 1. [Card Saver Knowledgebase](https://knowledgebase.card-saver.co.uk/?hsLang=en) 2. [Terminal Support](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en) 3. [Trust Ingenico Move5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#trust-ingenico-move5000) # Trust Ingenico MOVE 5000 Contactless Troubleshooting Have you attempted more than one card? This would confirm if the fault is with a particular customers card. Otherwise whilst the terminal is on the main screen (Trust logo with 3 icons at the bottom), hold down the eye icon (above the red button on the keypad) and press restart. If the same issue persists we need to check if the terminal is on the most up-to-date software. **(Please note that a software update can only be carried out on Wi-Fi)**. From the main menu press the icon with the dots in the bottom-right hand corner of the screen. ![rtaImage](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage.jpg?width=231&height=368&name=rtaImage.jpg) Select Admin ![rtaImage (2)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage%20(2).jpg?width=231&height=368&name=rtaImage%20(2).jpg) Enter your supervisor password and press the green button. ![rtaImage (3)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage%20(3).jpg?width=201&height=352&name=rtaImage%20(3).jpg) Select software update. ![rtaImage (2)-1](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage%20(2)-1.jpg?width=202&height=355&name=rtaImage%20(2)-1.jpg) If an update is available this will download automatically and the terminal will reboot once complete. At this point try another 1p transaction. If you are still experiencing issues please e-mail tech.support@card-saver.co.uk for assistance.   - [Terminal Support](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#main-content) - [Trust Ingenico Move5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#trust-ingenico-move5000) - [Clover Elavon Paynt PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#clover-elavon-paynt-pax-a920) - [AIB PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-pax-a920) - [AIB Clover veriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-verifone-v240) - [Elavon VeriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#elavon-verifone-v240) - [AIB Clover Elavon Paynt Ingenico MOVE 5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-elavon-paynt-ingenico-move-5000) - [AIB Clover Paynt Ingenico MOVE 3500](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-paynt-ingenico-move-3500) - [Online Support](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#main-content) - [Virtual Terminal](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#virtual-terminal) - [Customer Support](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#main-content) - [Invoicing](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#invoicing) - [Misc](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#misc) - Home - Products - Pricing - Blog - Company [![Card\_Saver\_Logo\_Blue](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Card_Saver_Logo_Blue.png?width=150&height=51&name=Card_Saver_Logo_Blue.png "Card_Saver_Logo_Blue")](http://card-saver.co.uk) E-mail - customer.services@card-saver.co.uk Postal address: Unit 2 Darwin Court, Hawking Place, Blackpool, Lancashire FY2 0JN. Registered company number: 09188754. Authorised and Regulated by the FCA. 2025 © Card Saver Limited,