--- title: Trust Ingenico MOVE 5000 Pre-Authorization description: Trust Ingenico MOVE 5000 Pre-Authorization --- [Skip to content](https://knowledgebase.card-saver.co.uk/trust-ingenico-move-5000-pre-authorization#main-content) ![Card\_Saver\_Logo\_Blue](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Card_Saver_Logo_Blue.png?width=150&height=51&name=Card_Saver_Logo_Blue.png) - [Tickets](https://146238646.hs-sites-eu1.com/tickets-view) - [Sign out](https://146238646.hs-sites-eu1.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://146238646.hs-sites-eu1.com/tickets-view) - [Sign out](https://146238646.hs-sites-eu1.com/_hcms/mem/logout) How can we help you? - There are no suggestions because the search field is empty. 1. [Card Saver Knowledgebase](https://knowledgebase.card-saver.co.uk/?hsLang=en) 2. [Terminal Support](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en) 3. [Trust Ingenico Move5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#trust-ingenico-move5000) # Trust Ingenico MOVE 5000 Pre-Authorization A Pre-Auth is when you reserve the funds from your customer. This will then need to be followed by a Completion when you are ready to actually take them. From the main menu press the icon with the lines in the bottom-middle of the screen. ![rtaImage](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage.jpg?width=231&height=368&name=rtaImage.jpg) Select Pre-Authorization. ![rtaImage (7)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage%20(7).jpg?width=190&height=302&name=rtaImage%20(7).jpg) If at this point the Pre-Auth option does not appear please e-mail [tech.support@card-saver.co.uk](mailto:tech.support@card-saver.co.uk) for assistance. Enter the amount using the terminal keypad and press the green button. ![rtaImage (1)](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Knowledge%20base%20assets/rtaImage%20(1).jpg?width=201&height=352&name=rtaImage%20(1).jpg) The terminal will prompt for the card to be presented. A Completion will then need to be carried out when you are wanting to take the funds from your customer. From the main menu press the icon with the lines in the bottom-middle of the screen. Select Completion. Enter the amount using the terminal keypad and press the green button. The terminal will prompt for the auth code from the merchant receipt that printed during the pre-auth transaction.   - [Terminal Support](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#main-content) - [Trust Ingenico Move5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#trust-ingenico-move5000) - [Clover Elavon Paynt PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#clover-elavon-paynt-pax-a920) - [AIB PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-pax-a920) - [AIB Clover veriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-verifone-v240) - [Elavon VeriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#elavon-verifone-v240) - [AIB Clover Elavon Paynt Ingenico MOVE 5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-elavon-paynt-ingenico-move-5000) - [AIB Clover Paynt Ingenico MOVE 3500](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-paynt-ingenico-move-3500) - [Online Support](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#main-content) - [Virtual Terminal](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#virtual-terminal) - [Customer Support](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#main-content) - [Invoicing](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#invoicing) - [Misc](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#misc) - Home - Products - Pricing - Blog - Company [![Card\_Saver\_Logo\_Blue](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Card_Saver_Logo_Blue.png?width=150&height=51&name=Card_Saver_Logo_Blue.png "Card_Saver_Logo_Blue")](http://card-saver.co.uk) E-mail - customer.services@card-saver.co.uk Postal address: Unit 2 Darwin Court, Hawking Place, Blackpool, Lancashire FY2 0JN. Registered company number: 09188754. Authorised and Regulated by the FCA. 2025 © Card Saver Limited,