--- title: Virtual Terminal Forgotten Password description: Virtual Terminal Forgotten Password --- [Skip to content](https://knowledgebase.card-saver.co.uk/virtual-terminal-forgotten-password#main-content) ![Card\_Saver\_Logo\_Blue](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Card_Saver_Logo_Blue.png?width=150&height=51&name=Card_Saver_Logo_Blue.png) - [Tickets](https://146238646.hs-sites-eu1.com/tickets-view) - [Sign out](https://146238646.hs-sites-eu1.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://146238646.hs-sites-eu1.com/tickets-view) - [Sign out](https://146238646.hs-sites-eu1.com/_hcms/mem/logout) How can we help you? - There are no suggestions because the search field is empty. 1. [Card Saver Knowledgebase](https://knowledgebase.card-saver.co.uk/?hsLang=en) 2. [Online Support](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en) 3. [Virtual Terminal](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#virtual-terminal) # Virtual Terminal Forgotten Password In the first instance please use the forgotten password link on the login screen. ![rtaImage-Dec-03-2025-08-05-42-2048-AM](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/rtaImage-Dec-03-2025-08-05-42-2048-AM.jpeg?width=528&height=199&name=rtaImage-Dec-03-2025-08-05-42-2048-AM.jpeg) At this stage please enter your Virtual Terminal username. This is sometimes different from your e-mail address. The e-mail address associated to the account will receive a password reset e-mail within 10 minutes. ![rtaImage (1)-Dec-03-2025-08-05-42-2048-AM](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/rtaImage%20(1)-Dec-03-2025-08-05-42-2048-AM.jpeg?width=548&height=295&name=rtaImage%20(1)-Dec-03-2025-08-05-42-2048-AM.jpeg) If the reset link does not arrive after the 10 minute window please e-mail online.support@card-saver.co.uk. A support agent will contact you as soon as possible. - [Terminal Support](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#main-content) - [Trust Ingenico Move5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#trust-ingenico-move5000) - [Clover Elavon Paynt PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#clover-elavon-paynt-pax-a920) - [AIB PAX A920](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-pax-a920) - [AIB Clover veriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-verifone-v240) - [Elavon VeriFone v240](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#elavon-verifone-v240) - [AIB Clover Elavon Paynt Ingenico MOVE 5000](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-elavon-paynt-ingenico-move-5000) - [AIB Clover Paynt Ingenico MOVE 3500](https://knowledgebase.card-saver.co.uk/terminal-support?hsLang=en#aib-clover-paynt-ingenico-move-3500) - [Online Support](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#main-content) - [Virtual Terminal](https://knowledgebase.card-saver.co.uk/online-support?hsLang=en#virtual-terminal) - [Customer Support](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#main-content) - [Invoicing](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#invoicing) - [Misc](https://knowledgebase.card-saver.co.uk/customer-support?hsLang=en#misc) - Home - Products - Pricing - Blog - Company [![Card\_Saver\_Logo\_Blue](https://knowledgebase.card-saver.co.uk/hs-fs/hubfs/Card_Saver_Logo_Blue.png?width=150&height=51&name=Card_Saver_Logo_Blue.png "Card_Saver_Logo_Blue")](http://card-saver.co.uk) E-mail - customer.services@card-saver.co.uk Postal address: Unit 2 Darwin Court, Hawking Place, Blackpool, Lancashire FY2 0JN. Registered company number: 09188754. Authorised and Regulated by the FCA. 2025 © Card Saver Limited,