Virtual Terminal Transaction Error Codes

When viewing a transaction decline it can a number of error messages which specify why it declined.

Please see definitions for these below:

Abandoned - The customer has cancelled the transaction whilst it was processing. Occurs with pay by links and ECOM.

AVS CV2 Declined - Usually occurs due to information from the card not matching what was entered.

To alleviate this issue the preferences for AVS checking can be amended via the preferences tab.
 

Please note that doing this will increase the risks associated to chargebacks if customer address information is not provided.

Expired Card - Self explanatory. Either the expiry date was entered incorrectly or a different card needs to be used.

Inactive/Invalid Merchant - Please e-mail online.support@card-saver.co.uk. A support agent will contact you as soon as possible.

Negative CVV Result - The security code from the card was entered incorrectly.

Request Duplicate - 2 transactions were processed with the exact same details in quick succession. In this instance you will need to wait a short period before re-attempting the 2nd transaction.

Settle Error - Please e-mail online.support@card-saver.co.uk. A support agent will contact you as soon as possible.

Unsupported Card Country/Restricted Card - Please e-mail online.support@card-saver.co.uk. A support agent will contact you as soon as possible.